As an Area Install and Service Engineer it will be your responsibility to undertake service and maintenance calls as scheduled by our Service Desk team, and Small works as requested by Either .
You will also be a member of the out-of-hours on-call rota to ensure full coverage to our customers 24/7/365. This rota is liable to modification in its frequency.You will be responsible for the customer base which lies within your own service area. We will endeavour to keep you within a set Service area, but there will be occurrences where we require you to work outside your normal Service area. You will maintain levels of professionalism at all times whilst representing the company in an approachable friendly manner, building working relationships with customer representatives at the sites where you regularly attend.You will be required to assist in maintaining all SLA’s (Service Level Agreements) that we have agreed with customers and do your upmost to work as efficiently and professionally as possible to ensure we meet these demands.To consistently promote the companies standard codes of practice in terms of levels of professionalism and customer care by presenting a positive image. Actively offer the highest standards of customer service and best practice at all times whilst keeping in mind the best interests of the company.
Knowledge and skills requirement
You will possess a sound understanding of CCTV / Intruder / Access Control systems, the company will ensure that you are fully trained in the latest relevant working safely procedures, and that you obtain all necessary qualifications to work for our ClientsThe company will endeavour to train you in any areas that are either Company Specific, or that you express a deficiency in (work related), in accordance with our Training Bond policy.Key
1) To ensure the smooth running of your designated service area.
2) To actively communicate any outstanding issues within your area to your Line Manager or Supervisor.
3) To actively seek to manage your area revisits (keeping them to a minimum)
4) To be an Ambassador for the company
5) To undertake any reasonable duties passed to you by the Service Team in a timely manner.Salary 30/32K
Annual Leave 20 Days plus Bank Holidays
Travel Time = Time and half (engineers give half hour each end of day)
Standby per week call out =£125
40 Hour standard week
Overtime weekday & Sat = Time and Half
Sunday = Double time
Car = Focus Estate or similar
Laptop / Phone and Specialist tools
Please apply to Becky at Security Fire Recruitment ASAP